Support

At Rich Royal Casino, help is never far away. Our support team is trained to handle account questions, transaction checks, bonus clarifications, and game-related concerns with speed and care. Whether you’re verifying a deposit, chasing a payout, or asking about that 275% welcome package, you’ll get clear, knowledgeable answers — and a real person will handle your issue from start to finish.

Reach a real agent instantly

Live chat is the quickest route for most problems. Click the chat icon and you’ll be connected to an agent who can walk you through troubleshooting, payment confirmations, and bonus queries in real time. Typical response time: under 2 minutes any time of day. Our agents aim to resolve routine requests during the same chat session so you can get back to playing.

Prefer email? We’ve got you covered

For detailed requests or when you need a paper trail, email support@richroyal.com is monitored around the clock. Expect a helpful reply within 12–24 hours; complex cases that require extra verification are usually resolved within 48 hours. If you need faster attention, open a live chat and ask for escalation — we’ll prioritize where it matters.

Phone help and callback options

If you’d rather speak by phone, request a callback through chat or email and we’ll arrange a call for complex account or verification matters. Callbacks are arranged quickly during regional business hours; if a specialist is needed, we’ll schedule a time that works for you and keep you updated every step of the way.

Fast fixes in the Help Center

Before reaching out, try our Help Center for quick answers to common questions — everything from depositing and withdrawing to bonus terms and account security is explained in plain language. Visit our Help Center to browse FAQs and step-by-step guides that often solve issues in seconds. If the Help Center doesn’t have what you need, chat or email will get you personalized support.

Payments, currencies and transaction help

Our team is experienced with a wide range of payment options and currencies, including Bitcoin, Dogecoin, Litecoin, Visa, MasterCard, Neteller, Skrill, Interac, bank transfers, and CashtoCode. We handle crypto and fiat queries, confirm incoming deposits, investigate holds, and fast-track withdrawals when possible. Tell us the payment method and transaction ID and we’ll take it from there.

Knowledgeable, friendly reps who follow through

Every case is logged and tracked until it’s resolved. If your issue needs escalation — a security review, payout verification, or bonus clarification — you’ll receive a case number and regular updates. Our approach is practical and personal: we explain what’s happening, why, and what to expect next, so you always feel informed and secure.

We want you to enjoy the games, the promotions, and the wins with confidence. Reach out via live chat for immediate help or email support@richroyal.com for detailed assistance — our team is ready to assist 24/7 and will stay with you until everything is sorted.